Last three days discount

10% OFF $70 Use Code:GIFT10

15% OFF $100 Use Code:GIFT15

20% OFF $ 150 Use Code:GIFT25 online shop do sell based on their excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. But you do need to confirm your size  before buying. 


Our Guarantee

Your satisfaction is our number one priority.

 If you receive the wrong watch, please email us immediately and you will receive your purchase or exchange refund within 15 days of the date of delivery.


If you are not completely satisfied with the design or any quality problem you may return it for a full refund within 30 days from the delivered date.


Customers are able to return new, unopened items fulfilled by coolwatch within 60 days of the delivery date. Please note that on all returned and canceled orders of personalized items there is a 30% restocking fee.

Return Process

To request a return, please contact our customer service .One of reps will follow up with you via email with instructions. If you require assistance, please email us at

Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.

Cancellation Policy

All prices on this website are quoted in US dollars, please understand before buying the currency.

Currency problem is not refund the list.

Customers are able to cancel or change within 12 hours for free . Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.

coolwatch reserve the right to void refund/return that shows signs of modification, abuse or damage beyond "normal wear", as deemed by our watches professionals. 

During Christmas period(12.5-12.25)

Because the reason of orders surge,The Logistics slowed down,so the shipping time will delay,We do not accept this reason of refund or cancel.