coolwatch.cool online shop do sell based on their excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. But you do need to confirm your size before buying.
Your satisfaction is our number one priority.
If you are not completely satisfied with the design or any quality problem you may return it for a full refund within 30 days from the delivered date.
Customers are able to return new, unopened items fulfilled by coolwatch within 60 days of the delivery date. Please note that on all returned and canceled orders of personalized items there is a 30% restocking fee.
- Any item purchased from coolwatch can be returned
- The item must be returned in a new and unworn condition.
- Items which have been resized, updated and/or repaired do not qualify.
- You will be responsible for the return shipping cost
To request a return, please contact our customer service .One of reps will follow up with you via email with instructions. If you require assistance, please email us at email@example.com
Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.
All prices on this website are quoted in US dollars, please understand before buying the currency.
Currency problem is not refund the list.
Customers are able to cancel or change within 12 hours for free . Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.
coolwatch reserve the right to void refund/return that shows signs of modification, abuse or damage beyond "normal wear", as deemed by our watches professionals.